Gap Is Scrambling to Fulfill Customers' Holiday Orders

Shoppers are scrambling for last-minute holiday gifts, and the Gap's been scrambling to deliver them. Some customers who placed orders last weekend — December 18th to the 20th — have received an erroneous shipping date for after Christmas. The Gap has been contacting the customers affected in hopes of getting their shipments on track before Christmas Eve tomorrow.

"Due to an internal error that has been fixed, a small percent of online orders were shipped last weekend with an incorrect delivery date of after Dec. 24," The Gap told Racked. "As soon as we learned of the error we quickly began working closely with our shipping carrier to expedite delivery of these impacted packages. We have also been proactively contacting customers to let them know of the possibility of a late delivery, to provide the most up-to-date delivery information, as well as offer solutions to remedy a potential impact on their holiday plans. We are truly sorry for any inconvenience this issue has caused."

The Gap seems to be enduring shipping issues it's having with orders placed all the way back to Cyber Monday on November 30th. Some frustrated shoppers took to Twitter and Facebook asking Gap where their packages are:

@Gap it's 2015. The lack of package in my life that I ordered on Nov 30 is savage.

— Emma (@Emmakat16) December 23, 2015

At the @gap when you buy on #CyberMonday it means you won't get your package until AFTER Christmas.

— AJ Dahlgren (@ajdahlgren) December 23, 2015

Dear @Gap How pathetic is it that I order from you on 11/30 and won't receive my package until after Christmas? pic.twitter.com/5iqCSYdSx0

— AJ Dahlgren (@ajdahlgren) December 22, 2015

Horrible service @Gap @GapInc for losing my package and providing horrible customer service when I try to resolve it and delaying Xmas gifts

— Ernesto Martinez (@SFDangerZone) December 21, 2015

And yet ANOTHER package from @gap misses the delivery estimate and then is extended half a week. @usps TEN DAYS OH to PA???

— Karen Watkins (@mrskmwatkins) December 20, 2015

@Gap Ordered from @jcrew on 11/27, received my package in a week. Also ordered from Gap on 11/27...expected delivery 12/22??

— Kristen J. Cloyd (@kristenj_cloyd) December 18, 2015

@Gap it's the 18th and my package won't get here until tomorrow. this is getting kinda ridiculous.

— Wen (@WenakaSelene29) December 18, 2015

@Gap you need to take a cue from @LLBean & ship items in a timely manner. Still waiting on a package ordered on 11/30.

— Kim Smith (@KimKstob) December 18, 2015

. @Gap's shipping time has gotten unacceptable. My Cyber Monday package is expected to be delivered this Monday. As in, nearly a month later

— Kara (@kwatson10) December 18, 2015

@Gap you REALLY need to address the God awful shipping times I am experiencing. Ordered on Nov. 30 and still no package!! #unacceptable

— Andrea Shapiro (@a_shapiro81) December 16, 2015