Cookie banner

This site uses cookies. Select "Block all non-essential cookies" to only allow cookies necessary to display content and enable core site features. Select "Accept all cookies" to also personalize your experience on the site with ads and partner content tailored to your interests, and to allow us to measure the effectiveness of our service.

To learn more, review our Cookie Policy, Privacy Notice and Terms of Use.

or
clock menu more-arrow no yes mobile

Filed under:

Gross: Is QVC Reselling Used, Returned Skincare and Cosmetics?

Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to Vox.com, where our staff is covering consumer culture for The Goods by Vox. You can also see what we’re up to by signing up here.

Last week, Nanc47, a QVC customer posted on on the the company's message boards complaining about receiving a used Laura Geller blush. When she reported the problem to QVC, the company apologized and took the item back.

The user forum then erupted with did-they-or-didn't-they speculation—some customers calling Nanc47 a fantasist and the idea that QVC would resell returns "urban legend." But turns out this may not be the first time it's happened. According to a longtime QVC.com reader, receiving used cosmetics from QVC "was happening very frequently" as recently as a year and a half ago.

Ewww. Can you imagine opening a new jar of face cream and finding a hair inside? Bleurgh.

Any Racked reader out there ever been sent used makeup by a retailer?
· Is QVC reselling used cosmetics? [Stylelist]
· QVC re-sells used cosmetics to their customers! [QVC]