Gilt Will Contact Customers Whose Prices Increased at Checkout

Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to Vox.com, where our staff is covering consumer culture for The Goods by Vox. You can also see what we’re up to by signing up here.

We've been following Giltgate 2010 for the past couple of days—lots of customers came out of the woodwork to tell us how Gilt overcharged their credit cards for items bought in the women's end-of-season sale. Gilt issued this statement, but it was unclear as to why customers were being given store credits instead of refunds.

A spokesperson for Gilt called us to say that: "Everybody who's affected by the women's final sale will only be charged the price they saw the first time." Since 99% of items ordered in the final sale have not yet been shipped—and, therefore, not yet charged to credit cards—Gilt will rectify the pricing situation and only charge customers the original price the customer saw. Gilt says it will be contacting customers to notify them of the situation, so shoppers will ostensibly only be charged the correct amount even if they don't self-identify.

Have you been contacted by Gilt? Let us know if Gilt has already charged your credit card and whether you still see a discrepancy.
· All Giltgate 2010 posts [Racked]
· More overcharged victims come forward, and a statement [Racked]
· The great Gilt upcharging scandal: victim #2 speaks [Racked]
· Got a Gilt shopping list? Be sure to check it twice [Racked]