Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to Vox.com, where our staff is covering consumer culture for The Goods by Vox. You can also see what we’re up to by signing up here.
Missoni for Target, one of the best high-low collaborations in the history of high-low collaborations, is turning out to be a bit of a PR nightmare for the big-box retailer. First, the Target.com site totally crashed on launch day, frustrating thousands and thousands of customers by toying with their online ordering experience—emptying carts, failing to process orders, or simply not loading at all. Then, by the next day, more than 20,000 items from the collection wound up on eBay, with some hawkers asking as much for their Missoni for Target as Missoni for Missoni would cost.
Now, our inboxes have been flooded with emails from tipsters who managed to place orders on September 13th, but have been notified by Target that their orders are being delayed more than a month or will possibly be canceled altogether.
Here's the email that's being sent out from Target HQ (we've gotten quite a few tipsters writing in about this):
We just found out about an unexpected delay that affects your order (Order #xxxxxxxx) placed on 09/13/2011. We're sorry, but we may not be able to deliver your item(s) by the estimated delivery date you received with your original order. New estimated delivery date(s) are included below. If we can't deliver your item(s) by this new estimated delivery date, we will automatically cancel your order. Here's what you can do:Did you place a Missoni for Target order that's now being threatened with cancellation? Tell us about it in the comments or email us at email@example.com.
If you'd like us to keep trying to deliver these item(s) beyond the new estimated delivery date, visit the order detail page and approve future delivery updates.
If you no longer want the delayed item(s), you can cancel them from the order detail page if they haven't yet entered the shipping process.
You will not be charged for any items until they ship. If items need to be shipped separately, your shipping charges will not increase.
Thanks for shopping at Target.
Oh, PS, The $599.99 patio set is still in stock.
Here's the link.