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Shoppers are still feeling the fallout of last week's epic crash of H&M's e-commerce workings. The system, burdened by thousands of eager buyers, buckled minutes before Isabel Marant's collection was to go live, and though H&M was able to right the ship, issues dogged the website through the following day.
Shoppers have taken to the Racked tipline to complain about ghost products and post-order cancellations. One tipster emailed as late as yesterday saying that their order was just canceled with a message that read, "unfortunately this item has been cancelled due to quality defects or non-delivery from the manufacturer." The piece in question was the men's leather pants. Said one commenter, "I have placed a few orders since its launch and they always cancel items in your order in addition to charging a phone order fee? Anyone know what's the deal with that? Sounds like bad business to me." If you still feel the need to shop it, a few items linger on H&M's site here.
· Another H&M Site Glitch Screws Eager Shoppers [Racked]
· H&M's US Site is DOWN, Customer Service Line Tied Up [UPDATED] [Racked]