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Isabel Marant for H&M Orders Still Being Cancelled

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Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to, where our staff is covering consumer culture for The Goods by Vox. You can also see what we’re up to by signing up here.

Shoppers are still feeling the fallout of last week's epic crash of H&M's e-commerce workings. The system, burdened by thousands of eager buyers, buckled minutes before Isabel Marant's collection was to go live, and though H&M was able to right the ship, issues dogged the website through the following day.

Shoppers have taken to the Racked tipline to complain about ghost products and post-order cancellations. One tipster emailed as late as yesterday saying that their order was just canceled with a message that read, "unfortunately this item has been cancelled due to quality defects or non-delivery from the manufacturer." The piece in question was the men's leather pants. Said one commenter, "I have placed a few orders since its launch and they always cancel items in your order in addition to charging a phone order fee? Anyone know what's the deal with that? Sounds like bad business to me." If you still feel the need to shop it, a few items linger on H&M's site here.
· Another H&M Site Glitch Screws Eager Shoppers [Racked]
· H&M's US Site is DOWN, Customer Service Line Tied Up [UPDATED] [Racked]