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Joe Cantrell, a San Tan Valley, Arizona man who self-identifies as one of the biggest fans of Wal-Mart, was banned from the store worldwide after being denied an ad-match on Christmas tree ornaments. (The price-matching policy is clearly stated on the company website and specifies which types of ads are honored.)
After complaining to management, the man, "turned around and called the Pinal County Sheriff's Office and said he felt intimidated and threatened. I was upset but never once did I say anything to the gentleman," Joe said of the incident. After returning to Walmart four days later, three deputies handcuffed him, gave him a court summons and a notice that banned him from any Wal-Mart in the world for life. The police, realizing it was a misunderstanding, didn't arrest him, but Cantrell said, "I felt shamed. I felt like I was the bad guy. And I know I'm not a bad guy."
Joe told the local ABC news that previously he visited the store about twice a day "once with his grandmother in the morning" and is stringent about collecting the deals because he can no longer work as a professional wrestler due to an injury. "I just love Walmart and that's why I go," he said.
Wal-Mart offered the following statement on the incident:
We make every effort to make sure our customers have a good experience in our stores. As in previous situations, we attempted to work with this customer. However, in this situation, the associate felt unsafe and so we contacted local law enforcement. We are continuing to cooperate with law enforcement on their investigation.
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