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Liberty Bottle Works, who brand themselves as "The Only American-Made Metal Water Bottle", responded to one of its Facebook trolls in a way that's gotten a lot of attention (some would say it went ViRaL). Ryan Clark, the company's co-founder and COO, saw an all-caps message (the type style of red-faced shouting matches everywhere) that expressed frustration over how her order was handled a couple days ago. Here's a snippet of his response:
This will I am sure will upset you but ... my customer service team will not be helping you on the weekends. Your voicemail stated "it is the holidays, you should be working" and you (sic) email stated, "instead of doing my Christmas cards and enjoying the holiday spirit, I was dealing with this". Perhaps, you need to spend a bit more time embracing the holiday spirit. You see, my employees were home with their families doing their cards, baking cookies , etc. Family first, product second. If you want immediate service on a Saturday, try supporting your local retail establishment such as, Bill and Pauls Sporthaus, People's Food Co-op, Barnes Ace Hardware. As you your original complaint, we emailed within 24 hours of your order concerning the Paypal issue. Second, we called you first thing this morning in response to your angry voicemails but you hung up on us when we introduced ourselves saying, "I never want to speak with anyone from your company."The full shenanigans are below.
And here's her response:
And since that Liberty Bottles said:
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