Death and Taxes."> clock menu more-arrow no yes

Filed under:

Woman Allegedly Waited Six Hours for Target's Customer Service

Katie Johnson's phone record from the epic customer service wait, via <a href="http://www.deathandtaxesmag.com/212188/target-customer-service-allegedly-kept-a-woman-on-hold-for-six-hours/">Death and Taxes</a>.
Katie Johnson's phone record from the epic customer service wait, via Death and Taxes.

Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to Vox.com, where our staff is covering consumer culture for The Goods by Vox. You can also see what we’re up to by signing up here.

Arizona, home to the "Merry Christmas" vigilante and the ex-pro wrestler coupon clipping terror of the west is now joined by frustrated Target shopper who doesn't understand what could possibly be tying up the company's customer service line. Jk. Katie Johnson told her local news station that she was definitely aware that Target is dealing with the second largest data breach in US retail history, but thought maybe it would take like 60 minutes rather than nearly six hours for their customer service department to respond to her call.

The story began when a Christmas package intended for her boyfriend was never delivered. She checked with UPS and they said they had left it on her doorstep and instructed her to contact Target, which would have to file the claim with UPS. What was she waiting for? An iPod Nano.

Johnson said, "It disappoints me because Target is one of my favorite stores and it makes me not want to shop there now because of this situation. And I even went into a Target store and asked them [for help] but they gave me the same number I was on hold with forever and I was, like, not doing that again."

Target, which is kind of busy, could not be reached for comment.
· Salvation Army Bell-Ringer Hit for Saying 'Happy Holidays' [Racked]
· Wal-Mart's Biggest Fan Banned for Life [Racked]