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Nordstrom Is the Country's Favorite Retailer, Says Survey

Photo via <a href="http://www.csmonitor.com/Business/new-economy/2010/1119/Black-Friday-Nordstrom-Rack-goes-one-better">Christian Science Monitor</a>
Photo via Christian Science Monitor

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Nordstrom's totally sane Black Friday policy isn't the only thing customers love about the retailer. According to a survey of 40,000 shoppers conducted by Market Force Information, the upscale department store is America's favorite shopping destination.

Nordstrom led in six of the eight categories, including great service, merchandise selection, business wear, and evening wear. But according to the survey conductors, it was actually the store's return policy that makes them so beloved. Per the press release: "While all of these attributes combined provide a structure for an excellent customer experience, we discovered that a liberal return policy is the attribute that matters most to consumers. Retailers that recognize customer service doesn't end once a purchase is made have the ability to build a longstanding, trusting relationship with their customers."

Hear that, online retailers with pay-to-return policies? Make it easy for us to return our stuff, and we will love you forever. Head after the jump to see the top ten.

1. Nordstrom
2. Kohl's
3. Macy's
4. Dillard's
5. JCPenney
6. T.J. Maxx
7. Banana Republic
8. Old Navy
9. Ross
10. Target

· Nordstrom's Comeback Continues With Focus on Cheaper Fashion [Racked]
· Nordstrom's Black Friday Policy Gets 26,000 Facebook Likes [Racked]