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Accidentally spill nail polish on your Rent The Runway dress? It happens, and that's why Rent The Runway employs a crack team of expert dry cleaners. Fast Company takes an in-depth look at the "spotters" who get out all the smudges, spots, and stains using a methodical 20-step process.
But the really good spotters can remove a stain in less than two minutes. Those people are hard to find, because spot removal is a dying art. "In our business, that's the holy grail," Rent the Runway CEO Jennifer Hyman told Fast Company.
To get the most value out of every dress, Rent The Runway convinced some of the best dry-cleaners from high-end NYC dry-cleaner New York City's Madame Paulette to jump ship. Rent The Runway plans to double their number of spotters in the coming months, and Fast Company reports that when the company moves into their new 160,000-square-foot warehouse, they'll the be the nation's single largest dry cleaner.
· Inside Rent The Runway's Secret Dry-Cleaning Empire [Fast Company]
· What the Team at Rent the Runway Wears to Work [Racked]
· How to Remove that Thrift Store Smell, and Other Vintage Cleaning Tips [Racked]
· I Own Nothing, Or How Renting Fancy Bags Changed My Life [Racked]
· Rent the Runway Proves Success Is the Best F You to Sexism [Racked]