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Zappos Takes Uber Surge Pricing, Applies It to Staff Pay

Photo: <a href=";theater">Zappos/</a>Facebook
Photo: Zappos/Facebook

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Zappos's execs seem to have really been inspired by Uber. Fortune reports that the company has adopted a unique scheduling method for call-center employees that's similar to Uber's surge-pricing. The idea is that hourly shifts with greater caller volume pay out higher wages than less busy times. So call-center employees who decide to work on the weekends when Zappos receives less calls will earn less per hour than employees who work at the Las Vegas call center before dawn, when East Coast-based customers are calling before heading into their jobs.

Zappos is calling the model Open Market, or Om for short, and the company eventually wants to roll out the surge pay concept to other departments.
· Zappos Is Bringing Uber-Like Surge Pay to The Workplace [Fortune]
· Zappos Couture Cuts André Leon Talley From the Payroll [Racked]
· Zappos CEO Tony Hsieh Responds to Las Vegas Project Criticism [Racked]