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Gap Is Scrambling to Fulfill Customers' Holiday Orders

Photo: Gap/Facebook

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Shoppers are scrambling for last-minute holiday gifts, and the Gap's been scrambling to deliver them. Some customers who placed orders last weekend — December 18th to the 20th — have received an erroneous shipping date for after Christmas. The Gap has been contacting the customers affected in hopes of getting their shipments on track before Christmas Eve tomorrow.

"Due to an internal error that has been fixed, a small percent of online orders were shipped last weekend with an incorrect delivery date of after Dec. 24," The Gap told Racked. "As soon as we learned of the error we quickly began working closely with our shipping carrier to expedite delivery of these impacted packages. We have also been proactively contacting customers to let them know of the possibility of a late delivery, to provide the most up-to-date delivery information, as well as offer solutions to remedy a potential impact on their holiday plans. We are truly sorry for any inconvenience this issue has caused."

The Gap seems to be enduring shipping issues it's having with orders placed all the way back to Cyber Monday on November 30th. Some frustrated shoppers took to Twitter and Facebook asking Gap where their packages are: