Cookie banner

This site uses cookies. Select "Block all non-essential cookies" to only allow cookies necessary to display content and enable core site features. Select "Accept all cookies" to also personalize your experience on the site with ads and partner content tailored to your interests, and to allow us to measure the effectiveness of our service.

To learn more, review our Cookie Policy, Privacy Notice and Terms of Use.

or
clock menu more-arrow no yes mobile

Filed under:

Balenciaga Cancels Orders for $200 Bags After Website Pricing Glitch

New, 1 comment
Photo: Getty
Photo: Getty

Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to Vox.com, where our staff is covering consumer culture for The Goods by Vox. You can also see what we’re up to by signing up here.

Balenciaga is not honoring sales from a website glitch that allowed shoppers to score $2,000 bags for just $200 to $300. Page Six reports that the brand canceled the orders and sent out an email that read, "Due to an issue that listed incorrect pricing for Balenciaga products, we are sorry to inform you that your purchase . . . has been canceled."

Balenciaga had to shut down its site on Thursday after shoppers started snapping up the incorrectly priced bags and receiving order confirmations for their purchases. The brand sent a statement to Refinery29, saying: "Because Balenciaga values their patronage, clients who have been affected by the error will be reimbursed for their purchases and will be issued a gift certificate that will be redeemable at Balenciaga retail locations within the United States."

While angry shoppers called out Balenciaga on Twitter over their canceled purchases, Purseforum users debated the morality of trying to take advantage of the glitch. "Cursing out [Balenciaga] on social media is just classless and shows these girls' true character," one Purseforum member wrote. "Yes, [Balenciaga] made a mistake/website glitch (or whatever you want to call it), the fact that these girls jumped on placing orders shows they clearly knew what happened and to me that's taking advantage of the company. So don't go on a rant when your orders got cancelled."